Home » City of Turku: Integrated Mentoring Model
Turku will develop an integrated mentoring model of senior peers and youth as mentors to familiarize seniors with digital services in public transport (PT), to assess senior needs and propose improvements of age-friendly PT.
Pilot aims to increase the number of senior citizens using PT by encouraging this user group to participate in testing and developing especially the digital services of FÖLI Turku Region Public Transport authority. Pilot includes the following activities:
All coaching will be observed and documented carefully aiming to find the key points and critical challenges the pilot group have faced. As a result, we’re hoping to motivate the change of attitude of the user group through better services, quality communications and mentor support. The aim is to integrate the findings of our pilot for needs-driven decision-making and planning of PT. Results will be compiled in an assessment paper with proposals for PT improvements.
(Photo: Pasi Leino)
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